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Archive for the ‘AGH Business News’ Category

I entered the new soap studio this morning with the thought that I would have the construction materials, tools, and other items removed from the product “make” areas, and that every surface would be scoured down to spic-and-span clean.

It felt good to accomplish my goals today.

I spoke more in the video about the equipment (beginning with the Army green shipping shelves that were gifted), my talking grew rather lengthy.  Note to self:  no more 7 minute videos! You can tell, I have always enjoyed things that have a “history” or a story to tell.

I hope you stick around long enough, to the end of the video, to hear my real message.  I mean every word of it!

Tomorrow we can begin moving in products, supplies, inventory, and the remainder of the shelving, equipment and work tables.

I am looking forward to knowing that I have everything in one place once again!

Annie’s Goat Hill Handcrafted Soaps – Smell and Feel the Goodness

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As we had announced, the publish date of our new website was to be 10/9/2011 (on the 3rd anniversary of our current website).

Little technical bumps in the road have occurred, amounting to a short delay.  The new website will be happening, TBA (to be announced)!

Until then, we’ll keep on doing what we are keeping-on-doing!

 

Annie’s Goat Hill Handcrafted Soaps – Smell and Feel the Goodness!

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It has been a long haul.  An entire winter of work and (what seemed like) a very quick summer.

We began wiring the soap studio, the first time the property ever had electricity, in December.  We would arrive early in the day to face -5 degree temperatures, trying to feed a large electrical cable into conduit.  It simply would not bend. We would arrive again later in the evening, again -5 degrees, to find the cable would not flex at all.  We clearly remember the day the temperature climbed to 10 degrees.  The cable flexed.  My husband was standing outside on a 30′ ladder, with me inside the barn (on a ladder almost 30′ leaning against the open rafters).  10 degrees allowed us to fish the electric lines through conduit into the breaker box.  Celebration! We called the power company with no hesitation, POWER US UP!

That was the beginning of transforming the little red pole barn, that used to house a tractor on a gravel floor, to a framed in little red soap house with windows, a concrete floor, a lot of insulation, and beautiful interior white steel walls (and my wish to leave two original wood beams exposed).

We are nearing the finish of the new soap workshoop.  Soon to rearrange the stainless steel kitchen fixtures that I purchased from a Cincinnati school auction 6 months ago to a very workable soap studio!

Below is a section of the front area that we will keep on reserve, with plans to turn into a storefront, open 1-2 days a week.  Too many folks have called in for a visit to the farm/soap studio.  They need to be able to come on down to Annie’s Little Red Soap Shop!

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Did I hear someone say bargain? Yes!

The “discount section” in our soap store had been empty for a few months.

We got busy this week gathering the 2nds, the oddballs, the oopsies, the not-so-pretty…and now…the special beauties have been presented the honor of the bargain stand.

With fall and winter soaps on the way, more bargains will arrive…enjoy!

Annie’s Goat Hill Handcrafted Soaps – Smell and Feel The Goodness!

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The curtain opens to Act 1:

Customer checking out @Annie’s Goat Hill…typing in credit card number…shipping address…customer name…phone numb….er…ack! Wait a minute!Customer freaks out! “I am not going to give that company my phone number!”

Why would we want your phone number?

If we experience problems with your order, we attempt to contact you via the email address provided upon checkout.  But, as life isn’t always so perfect, there have been occasions where 1) a customer’s email address was invalid, 2) the customer never received the email from Annie’s Goat Hill.

Act 2:

Customer becomes very upset as day after day passes with no fragrant package arriving at their doorstep.

For this reason, a customer phone number will be mandatory upon checkout at Annie’s Goat Hill Handcrated Soaps.

We would be breaking the law if we subjected you to unsolicted email, or phone calls.  We are not going to do that.  We want to keep life as simple as possible.

We want you to:

Smell the goodness, feel the goodness (of our products).

Period.

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Recently, as I was enjoying a ride, I thought about how some of the basic instructions we received in motorcycle safety class last summer does reflect life itself.

One such instruction was “look into the curve.”

In life, especially when faced with challenges, if we look into the curve, look where we plan to exit the curve, we steer ourselves in the right direction.  We come out of the curve, the difficult maneuver, exactly where we set our eyes to bring us out.

While working through the twist in the road when we do not look left, right, or down.  We hold our posture, looking ahead, at the end result.  We focus.

It really does work.

Have you faced any challenges lately where looking into the curve might help?

I have.  One is HR 2359, a bill that could be devastating to you (as a consumer and friend), me – a small business owner, and the country in general, as we might lose more of our freedom.  Where do I stand? I am against the bill, but I am looking into the curve, with my eyes focused on the end result.  I may need to adjust.  I may need to make changes.  But I am focused.  And I will survive, stronger than ever.  I hope you find that type of resolve to your conflicts as well!

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Our soapy journey in life has lead us through a myriad of paths, all good, all fun! Some of the paths have been challenging, with much learning and wisdom absorbed along the way (with more to come, no doubt).  Some of the paths have more closely resembled a roller coaster track with ups, downs, and even loops that have tried to throw us off.  The passion for handcrafting soap has stuck like good glue, never leaving our side.

My personal interest in soap is a life-long one, shared via a September 2009 blog post, how my interest in soap began.

8 years ago we began our hands-on handcrafted soap experience.

We started with an idea for a soap mold, and a simple soap recipe, that included 3 main ingredients, palm, coconut and olive oils, evenly fractioned into thirds.  Distilled water was our liquid (no goat milk at that point).

There we stood, in our newly created soap-making space in our formerly empty basement, concocting our first batch of soap.  I was nervous, he admittedly was not.

The next day we had soap! Our glorious soap stuck to the mold badly and it was “ashy” around the corners.  Onwards we went, experimenting and seeking results.

We went through many soap mold designs, my husband created each one on his own, and we dived into several changes to our basic soap recipe, to eventually include shea butter, before we presented our soap to customers for resale.

Through the 8 year journey we began raising goats, and eventually dairy goats, with the reality finally hitting us that we should include our own milk in our soap.  It was a major turning point! By the way, farming is not easy.  It can be a dirty job, one that is completed 7 days a week, on a set schedule, 365 days a year.  Our love for animals has kept us stead-fast in that arena.

What have we learned through our soapy journey?

  • Nothing is constant, expect change.
  • A good idea can be a great one, but there is always room for change.  Always know when to let go, and always know when (and what) to pick up.
  • Good soap does not occur without challenges.  I remember the day I called several suppliers to “ask the expert” about sloppy soaping results that we were experiencing.  The answer ended up being a simple one.  But, guess what? We were 7 years into our journey and still needed to ask! We always will, at some point or another!
  • I am careful with the soap advise that I dispense.  Why? the learning curve makes your own product unique.  When you dig for ideas when creating your own special product for 8 months (or a year…), and then experience the end result, it is yours, and yours alone! You’ve paid well for it, with your own time, while learning as you go.  It is worth the effort!
  • Select mentors, more than one.  Follow.  Watch.  Listen.  Listen well!
  • Do not make numerous business or product changes that will lead to an inventory that you may be stuck with.  Creative is one thing – but it needs to be kept under a seat belt.  Baby steps, one product at a time, leads to success.
  • Never say never.  If a well-versed business leader in your industry says, “This is what works…this is what does not work,” do not write their advice off.  What they say may not exactly fit into your business scheme, but I will guarantee you it will eventually fit in, even at a small level.
  • Follow your own path.  Write your own words.  If you are not creative today, it will come later when you are feeling passionate about your work.  I remember thinking our soaps were ugly, plain, and not so colorful.  So! There is our brand, farm-fresh, simple, yet one luxurious item in the bath!

We like it.

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Our goat milk lotion scent options have changed.  In this case, change really is good!

Many of you love our Moroccan Dreams goat milk soap.  Now you can order a matching lotion.  Men (and women as well) are drawn to the Patchouli Blend lotion.  Additional lotion blends now available are:  Honey Almond, Beautiful,  Still Waters, and Lavender Patchouli.  Many of the basic lotion scents, such as Honeysuckle or Lavender, are also still available.

We will no longer offer 4 oz or 8 oz goat milk lotion options on a retail basis.  Our 16 ounce lotion with pump is the best bargain, the most economical option.  If you need a quantity of smaller lotion sizes, for gift baskets for example, please email me at anniesgoathill@gmail.com.  As always, your input is appreciated, and your soap and lotion needs are what we are here for!

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We have been a busy couple here at Annie’ s Goat Hill!

We are working on several projects, some we can disclose, others we are better off keeping under our hat until they happen. 

One of the fun new things that we have are t-shirts.  I have not always been a big fan of walking advertisements for brands but recently as I wore a t-shirt for a much needed cause (the fight for cystic fibrosis) I wondered why I had not added Annie’s Goat Hill t-shirts to our daily casual wear. 

Getting the t-shirts made was a struggle.  I called 5 small businesses before one responded.  The businesses either would not answer their phone, would not respond to voice mail messages, or would appear to never turn on their lights and be in their physical location. 

I am all for local business, and when I get permission to mention the one that we used for the printing, I will…but until then, I’ll say they had some great customer service! They printed our shirts based on an attachment to an email, they supplied us with prototypes via email attachments, and even provided an attached invoice.  All done sight-unseen.  The entire process took 3 days, that is it.  I am grateful, to say the least.  They deserve a gold start for adding another exemplary small business to the list of glue that holds our country together!

I hope Annie’s Goat Hill always continues to provide customer service that exceeds the middle line.  If we ever slip up, by not meeting our customer needs, I personally want to hear about it, and fix it!

Have a wonderful week, everyone!

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Now that the concrete floor has been given a few days to harden, we are working on moving in the stainless steel sinks and countertops and installing windows. 

We hit the jackpot with the stainless a few months ago when we participated in an online auction, obtaining equipment from a school kitchen that was set to be demolished. 

Next in the shop…insulation and walls.  Progress photos to follow soon!

I do have to admit, we are excited at our recent steps forward at the new farm/new shop, however, we are also teetering about to stay on top of our two businesses and the animals. 

Turnaround time is at 2-3 working days for customer orders.   We are watching the calendar closely, we may soon need to make an announcement once we enter into the phase of actually moving the business, farm, and ourselves.

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