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Posts Tagged ‘customer experience’

Fairly often I find people to be inspirational, like I did here, the business-owner who genuinely cares about her customers, and here, the elderly person that said wisely “to never quit.”

Yesterday, after being invited into his office to use a fax machine, I realized just how inspirational a particular real estate agent (unamed on purpose in this post) is as a business owner and as a person.

What I see is an older gentlemen that hops on his scooter, in his sharp business suit, donning a helmet (like a Harley rider might…giving the hired help a giggle-of-their life), riding in and out of construction sites with no fear, and visiting college dorms to ensure the maintenance calls are being met.

So, what is so striking about all of that?

He gives.  While I was in his office he ensured I had a pen, and an umbrella (for the upcoming rain), and a comfortable seat.  As he handed a soda to me, he said it might be “less than ice-cold.”  Trust me, it was cold!

He ensures politeness emits from his lips.  He ensures the humans around him are comfortable.  Yet, he gets on his scooter, fearlessly, taking care of business, making sure each job is completed, not caring what anyone thinks.  He does not fit into anyone’s mirror image.  He is focused.  He is precise.  And I can see how he has done as well as he has in life.  What an image.

I hope I can leave a smidget of such a good impression on people.

Wouldn’t it be fantastic if we could do one-on-one business with many more individuals on such a human playing field?

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