Owning a small business isn’t all about rosy smelling flowers in the garden. Operating a business definitely has expected up and down moments.
Last night I experienced what I’ll call long moments of “up” times as I wheeled the cart around the soap studio gathering lotions, soaps and supplies for customer shipments.
I thought about the gentleman that called a few days ago. He is 80 years old and said that he is taking care of his terminally ill 78-year-old girlfriend. The couple had attended a craft show 10 years ago. She wanted Rosemary goat milk soap. He refused to purchase the soap for her. He said to me, “Wouldn’t that have been a small thing to have made her happy?” With a tear in my eye, I replied, “We’ll take care of this now.” He said, “You know, that stuff stinks! But she wanted it and she should have had it when she wanted it. It makes her happy.” I agree. Let’s put a smile of her face today. God bless that man.
One of our customers loves a particular essential oil blend that we work into our products. After purchasing our soap for nearly a year she told me, “The scent reminds me of the cologne that my deceased brother used to wear.” Apparently her brother loved to mix and match his scents. The first time she purchased the soap from us she said she was taken back, she was filled with memories. She recently said that she wanted so badly to make Christmas gifts for her family (potpourri and other items) with our blend. In her next order I included a 1 ounce bottle of the essential oil blend, with the promise that she send pictures of the Christmas gifts. She asked, “Even if they look like they were made by a 1st grader?” Yep, I will hold her to it!
See, life gets tough, business gets tough. It all gets tough. But there are moments, and I treasure them, that simply are not irreplaceable. The customers that cannot decide which soaps to order, the customers that consistently send emails to me, “Throw in what you like. I love it all.” Those are the times I absolutely cherish, and realize that, my personal dream, what I have put into this business (hours and a lot of hard work), and what I get back (I cannot do this alone – it is you that makes it happen), is what REALLY COUNTS!
Have a wonderful weekend!
Annie’s Goat Hill Handcrafted Soaps – Smell and Feel the Goodness!