I feel a sense of satisfaction when I can assist a customer one-on-one with their product needs and wants.
Recently, a customer sent a random email asking if I could make a soap for her complexion. She named off the essential oils and clay that she felt would be good in the soap. I tested her suggested essential oil blend on a strip later that day. It worked perfectly.
I sent a response to the customer, telling her that I agreed with her facial soap suggestion, and that the combination of the essential oils was a “go.”
The customer responded to the email, “Oh my gosh, you are actually going to do this? I didn’t really think you would!” Of course I would, and I do, and I will.
I delight in operating a small enough business to make lotions and whipped shea butter fresh to order. Those particular products are not limited to the fragrances listed in the online store. If a customer asks me for a particular fragrance in her products, and if I have it on hand, I will scent their products as they wish.
One small reminder, safety first. If only 4 drops of an essential oil can safely be added to 1 ounce of product, that is what is added. If a fragrance is listed at a safety level of 10% by the supplier/manufacturer, that is the maximum I add to a product.
I appreciate questions and comments. Shoot them at me!