We all have bad days, days when we feel we could improve upon ourselves. But, in my opinion, decent customer service is a requirement regardless of any extenuating circumstances.
What is good customer service?
In my opinion it stretches across an expanse that includes (but is not limited to): problem solving, assistance, congeniality, and availability.
In today’s world, I am just as swayed to give my business to a company that has excellent customer service as I am to do business with a company that helps me to keep pennies in my purse. Customer service holds value.
Recently I was purchasing groceries in a large department store when I came upon 3 employees in one aisle. As I managed my cart around them, one looked at the other, without a minced word or lowered voice, “Another d**n rollback! I am sick of these stupid d**n rollbacks.” All 3 women agreed, and mumbled their own thoughts in unison. I am trying to hold onto a thread of reality. Despite the television coverage depicting the big happy W-M family, I am sure many employees have unhappy days just like everyone else. But, I cannot help but remember the words, your life is now. Customer service is now.
The point I want to make here is, are we truly responsible for good customer service wherever we go, or perhaps, is it more like “good people service?”
Perhaps I am still virtually living in the olden days?
I believe in them.